Primitive Knitting: Privacy & Security

Privacy: the information we collect, its use and some frequently asked questions.
Security: how we protect your orders.

We do not sell or rent the information you provide to us online to third parties.
We value our customers and respect your privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products and services. Primitive Knitting recognizes that it must maintain and use customer information responsibly.
What kind of information does PrimitiveKnitting.com collect?
We collect information (such as your name, email address, mailing address, and phone and credit card numbers) that you provide when you place an order. We also maintain a record of your purchases in our online store.
How does PrimitiveKnitting.com use my information?
When you make an online purchase from PrimitiveKnitting.com, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order.
What are cookies? How does PrimitiveKnitting.com use cookies on its site?
A cookie is a small data file that web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited. We use cookies but do not store personally identifiable information in your cookie.
We use cookies in order to improve your shopping experience. When you visit PrimitiveKnitting.com, your cookie helps us keep track of your order as you shop at our site. If you have saved your information with us, your cookie allows us to recognize you when you return to our site and provides you with easy re-ordering process. If you order from us, we also use cookies to monitor and maintain information about your use of our site. If you have not ordered from us, we may monitor and maintain information about your use of our web site in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as well as our products and services.
You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order or enable you to make a purchase from our site. Nor will we be able to recognize you as a signed up user during your future visits to our site.
To enable cookies on your browser:
AOL 5.0:
Select "Preferences"
Click on "WWW"
Select the "Security" tab
Click on "Custom Level"
Scroll down to "Cookies"
Select "Enable"
Netscape Navigator / Communicator:
Select "Preferences" from the "Edit" menu
Select "Advanced" from the left-hand menu
Select "Accept All Cookies"
Click "OK"
Internet Explorer 5.0 for PC:
Select "Internet Options" from the "Tools" menu
Click the "Security" tab
Click "Custom Level" at the bottom of the window
Scroll down to "Cookies"
Select "Always accept cookies"
Click "OK"
Internet Explorer 5.0 for Mac:
Select "Preferences" from the "Edit" menu
Select "Receiving Files"
Select the option "Never ask" under "When receiving cookies"
Click "OK"

Primitive Knitting
650 Main St., Suite 1
Grand Junction, CO 81501
E-mail: info@primitiveknitting.com
Toll-Free: 1-888-782-0444
Local phone: 970-248-9601

Credit Card Safeguard
At primitiveknitting.com we don't just stand behind our merchandise. We also do our best to provide a safe and convenient online shopping experience.
That means we safeguard the integrity of our customers' credit card information. All credit card orders are processed by WebCreate.com, Inc.
If you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call at 1-888-782-0444 during regular business hours. We'll be happy to take your order right over the phone.
Credit Card Safety
Protecting the safety of your credit card information is important to us.
We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us.
SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our web site's servers.
How do I know my credit card information is secure?
To make sure you are accessing our secure server before you submit personal financial information, look at the lower right-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."
Some browser versions and some firewalls don't permit communication through secure servers like the ones we use to process orders at primitiveknitting.com. If for any reason you cannot access the secure server, please feel free to place your order with us by phone at 1-888-782-0444.